1. Information We Collect

1. Personal Information
   We may collect personal data, including but not limited to:
   • Name
   • Email address
   • Phone number
   • Business name and address
2. Usage Information
   We may collect information about:
   • Your device and browser type
   • Pages visited and time spent
   • Clickstream data
   • Session logs and support requests
3. Third-Party Integrations
   If you connect or use third-party applications (e.g., Zoho, Salesforce, Google), we may access necessary information as  permitted under your authorization.

2. How We Use Your Information

We use the collected data to:

• Provide and improve our services
• Customize your user experience
• Respond to inquiries and provide customer support
• Process transactions and send invoices
• Notify you of product updates, security alerts, and changes
• Send marketing and promotional materials (only with your consent)

3. Data Sharing & Disclosure

We do not sell your personal information. However, we may share it with:

• Trusted service providers who assist in service delivery (under confidentiality agreements)
• Legal authorities if required under law, regulation, or legal process
• Third-party platforms you authorize for integrations
• Internal employees and contractors with restricted access as per business need

4. Data Storage & Security

We follow industry-standard practices to protect your data from loss, misuse, unauthorized access, or disclosure. These include:

• SSL encryption
• Role-based access control
• Firewalled servers and secure cloud hosting
• Periodic data audits

However, no digital platform is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purpose it was collected for
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request data deletion at any time by contacting us at [insert email].

6. Your Rights

You have the right to:

• Access your data
• Correct or update your data
• Withdraw consent (for marketing)
• Request deletion of your data
• Request a copy of your data

To exercise any of the above rights, email us at support@clotusinfotech.com.

7. Cookies & Tracking

We use cookies to:

• Enhance website performance
• Personalize content
• Track analytics and user behavior

You may choose to disable cookies in your browser settings, but some features may not function properly.

8. Communication Policy

We believe in transparent, permission-based, and value-driven communication with our users and clients.

1. Service Communication
   By using our services, you consent to receive communications from us via e-mail, phone calls, SMS, and WhatsApp regarding your transactions, inquiries, and account activity. You will be required to register your valid contact details (email address and mobile number) to enable such communication. These essential messages may include:
   • Account verification and login assistance
   • Service notifications and updates
   • Support tickets and query responses
   • Transactional alerts or system-related messages

   These are essential communications and cannot be opted out of unless your account is deactivated.

2. Partner-Based Communication
   Clotus Infotech is a technology partner with leading platforms such as Zoho, Salesforce, MyOperator, 123 Form Builder, Skyvia, and others. As part of our official consulting and support services:
   • We may contact users who raise queries, sign up, or request information via these platforms.
   • You may receive a call, SMS, WhatsApp message, or email from our team even if you initiated the query directly on our partner’s website.
   • Such communication is aimed at providing faster resolution, product guidance, and expert consultation tailored to your inquiry.

   Your contact information is treated with confidentiality and used strictly in accordance with this policy.

3. Marketing Communication
   With your prior consent, we may use your registered email address or mobile number to share:
   • Product announcements and new service offerings
   • Newsletters and case studies
   • Limited-time promotions, webinars, and event invitations

   You can opt out of marketing communication at any time by clicking the “Unsubscribe” link in the email or by writing to support@clotusinfotech.com.

4. Opting Out
   For WhatsApp or SMS communication, you may opt out by replying “STOP” or by contacting our support team at support@clotusinfotech.com.

9. International Users

If you are accessing our services from outside India, please be aware that your data may be stored and processed in India or other locations where we or our service providers operate.

10. Changes to This Policy

We may update this policy periodically. The updated version will be posted on this page with the “Last Updated” date. Continued use of our services after any changes constitutes your acceptance.

11. Contact Us

If you have any questions, concerns, or complaints regarding this policy, contact:
Pankaj Kumar
Clotus Infotech
Email: support@clotusinfotech.com
Phone: +91 8235067443
Website: www.clotusinfotech.com